About Us
About Motolegends
How it all began
The company started as a mail-order business in 1994; initially selling just collectible model cars and motorsport T-shirts. About 10 years ago, we started to offer a few bits of proper motorcycle wear to those customers who had bought Foggy, Sheene and Rossi merchandise from us. This proved to be a popular addition to the range and so, in 2011, we set up Motolegends.
What do we sell?
We no longer offer merchandise such as T-shirts and caps. We do a very limited number of motorcycle related gift products, but our core offering is now protective wear. The brands we sell tend to be the more prestigious, such as Shoei helmets, Rukka, Rokker jeans, Belstaff motorcycle jackets. We like to discover new brands and bring them to the market and to cherry pick the best items from the ranges we see.
What are we about?
We're different to other sellers of protective wear. We're not interested in the run-of-the-mill, and we don't set out to do cheap. We sell only the best gear: the most technical, the most authentic, the most stylish, and the most colourful. We're never swayed by what the manufacturers tell us sells best; we're motivated only by finding what's new, what's different, and what works.
Who are our customers?
Our typical customer has probably grown out of sports bikes, and today rides something sit-up: a naked bike, a cruiser, a sports tourer, an adventure bike, a retro-styled machine, or perhaps even a genuine classic. He or she is a little older than the average biker. They have a passion for motorbiking and like to find the best available gear for their needs.
What's our service like?
Anyone can promise great service, but we do everything we can to deliver it. We answer the phones five days a week (Monday to Friday 9am to 5pm) and we respond promptly to emails. We have a four woman customer service team, and a full-time, dedicated person who is responsible for all products that are returned as faulty, or for an exchange.
How do we deliver value?
We are not a discounter. We tend to sell at the recommended price, but we will beat any discounted price that is offered on any product we sell, by a full 10%. So you will never buy cheaper. There is free postage and free returns on all protective wear. And we give our customers a full 12 months to return goods to us.
What's our future?
We do not set out to be the biggest; we only want to be the best. We are a multichannel retailer so we sell over the internet, over the phone and also at our warehouse shop in Guildford.
